General Terms & Conditions
The Introductory Offer (5 classes for $55) is available only to brand new clients and may be purchased once per person. It is non-refundable and non-transferable and will activate from the date of the first class booking. Clients found to be using the Introductory Offer more than once will have the offer cancelled without refund.
A minimum of three people is required for a class to proceed. You will be contacted via text 2 hours prior to class if cancellation is required, and your session will be returned.
Our 6-hour cancellation policy ensures fair access for all Bay Studio members. Classes must be cancelled via your booking platform. We do not accept cancellations via email, phone, or social media.
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Cancellations made more than 6 hours before class will result in the session being returned
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Late cancellations (within 6 hours) will forfeit the session on per-class services; unlimited memberships will incur a $15 fee
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No-shows and absences will forfeit the session on per-class services; unlimited memberships will incur a $20 fee
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Members on 2-class and 3-class memberships, as well as Class Packs, will lose the session but may book additional classes if they exceed their weekly allocation
Payment is required prior to booking. To secure a class, clients must have pre-purchased sessions or pay at the time of booking.
Arriving after a class has commenced is considered late. Late arrivals will forfeit the session and be marked as a No Show. Unclaimed reformers or mats may be allocated to waitlisted or walk-in clients.
Owners and/or instructors reserve the right to restrict clients to specific class types for safety reasons, and to refuse entry if appropriate medical clearance is not provided.
If a class is full, clients may join the waitlist. If a spot becomes available, you will be notified via email or SMS. If no response is received, you will be automatically added to the class. Standard cancellation policies apply to waitlisted bookings. Please remove yourself from the waitlist if you can no longer attend.
Class Packs are valid for 6 months from the date of purchase. They are non-refundable and non-transferable. Expiry extensions may be granted in the case of injury with valid medical documentation, provided the request is made prior to expiry.
Sessions are non-transferable and may only be used by the account holder. If another person attends in place of the booked client, they will be required to create their own account and purchase sessions.
Gift Cards may be used for classes and retail products at Bay Studio. They are not redeemable for cash, are non-transferable, and are non-refundable. No refunds, suspensions, extensions, or transfers are offered for change of mind, injury, illness, relocation, or any other reason. All purchases are final, in accordance with Australian Consumer Law.
GST is included in all pricing.
MEMBERSHIP TERMS & CONDITIONS
Membership options include:
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2 Classes / Week
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3 Classes / Week
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4 Classes / Week
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Unlimited Mat / Week
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All Access / Week
Membership commences on the date of purchase. All memberships operate on a 7-day autopay cycle via the nominated payment method stored in WellnessLiving (secure system). Payments will continue unless cancellation is requested in writing (see Termination Policy).
Memberships will continue unless written cancellation is received in accordance with the Membership Cancellation Policy.
By signing this agreement, I authorise Bay Studio to debit my nominated account via PayChoice for membership fees and any applicable charges. I acknowledge payments will be processed in line with the agreed schedule and that notice must be provided in accordance with the cancellation policy to stop debits.
Membership pricing may be subject to change. Any changes will be communicated in writing at least 4 weeks in advance.
Unlimited memberships will incur a $20 no-show fee for missed classes and a $15 late cancellation fee for cancellations made within 6 hours.
2, 3 & 4 class memberships will roll over unused sessions weekly, with a one-month expiry period for rolled-over sessions.
If a direct debit payment fails, the merchant provider will automatically retry the transaction. Additional retry attempts incur a $4.40 fee charged by the payment provider (not Bay Studio), which is non-refundable. Outstanding accounts may result in booking restrictions until payment is resolved.
Upfront 6 + 12 Month Unlimited Membership
This membership allows unlimited access to regularly scheduled classes, limited to seven sessions every seven days. Memberships may be paused for a minimum of 2 weeks and a maximum of 12 weeks via written email notice. A maximum of 12 weeks of pauses is permitted within each 12-month membership period. A minimum of 2 weeks’ notice is required to process any pause request.
Pause requests cannot be applied retrospectively.
Any approved pause will extend the membership expiry date by the length of the pause period.
No refunds or transfers are offered on unused portions of the 12 Month Membership due to illness, injury, change of address, or any other reason, unless otherwise agreed by Bay Studio or required by law.
When your Upfront Membership is due to expire, you may renew at the current membership rate as advertised by Bay Studio at the time of renewal. By renewing, you agree to the membership terms in effect at that time.
MEMBERSHIP HOLDS
Membership suspensions or cancellations must be submitted in writing to hello@baystudio.com.au at least 7 days prior to the next scheduled debit.
Minimum hold period is 2 weeks and maximum hold period is 8 weeks. Holds cannot be applied retrospectively.
Clients remain responsible for cancelling any pre-booked classes during a hold period to avoid fees.
MEMBERSHIP CANCELLATION
Memberships may be cancelled at any time by providing a minimum of 2 weeks’ written notice to hello@baystudio.com.au.
In the case of long-term injury or illness preventing participation, immediate termination may be approved upon receipt of a medical certificate.
Bay Studio reserves the right to terminate memberships without notice in cases of inappropriate, offensive, or unlawful behaviour toward staff, members, or on studio premises.
UPGRADE / DOWNGRADE
Memberships may be changed at any time. Requests must be sent via email to hello@baystudio.com.au at least 7 days prior to the next billing cycle.
REFUND POLICY
Refunds are provided only in accordance with Australian Consumer Law and NSW Fair Trading guidelines.
A $5 processing fee applies per refunded transaction. Refunds are issued to the original payment method, less applicable fees.
Class Packs and Gift Cards are non-refundable and non-transferable.
Extensions are only permitted for medical reasons and must be requested prior to expiry.
Sessions cannot be transferred between individuals.
Faulty or damaged goods (not caused by customer misuse) will be replaced or refunded at the studio’s discretion.
No refunds or exchanges are available on grippy socks.
AGE LIMIT
Minimum age for participation is 14 years. Clients under 16 must be accompanied by a parent or guardian who also attends the class. All attendees must have a valid booking and membership. Parents/guardians accept legal responsibility for minors under these terms.